Shipping policy
Welcome to Kartease! We are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below.
Order Processing
- Orders are processed within 1–3 business days after order is confirmed.
- Orders are not processed or shipped on weekends or public holidays.
- During peak seasons or promotional periods, processing times may be slightly longer.
Shipping Time
Estimated delivery times vary depending on your location:
- Domestic Orders: 3–7 business days
- International Orders: 7–20 business days
Please note that these are estimated delivery times and may vary due to customs clearance, weather conditions, carrier delays, or other unforeseen circumstances.
Shipping Charges
Shipping charges are calculated at checkout based on your delivery location and selected shipping method.
We may also offer Free Shipping on selected products or promotional campaigns.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number (where available), allowing you to monitor your shipment.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order. Kartease is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Customs & Import Duties
For international orders, customers are responsible for any customs duties, taxes, or import fees required by their country. These charges are not included in the purchase price or shipping cost.
Lost or Delayed Packages
If your order is significantly delayed or appears to be lost in transit, please contact us. We will work with the shipping carrier to help resolve the issue as quickly as possible.
Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery and include photos of the package and the damaged item. We will review your request and assist you with a suitable resolution.